Return policy

Last Updated: [21-04-2026]

At Cartify, we maintain strict quality standards. Please read our policy carefully before placing an order.

No Refund Policy

• We strictly follow a No Refund Policy.
• We only offer exchange in valid cases.

Eligible Cases for Exchange

You may request an exchange only if:

• You received a damaged product
• You received the wrong item

Claim Window (Strict)

• Claims must be made within 3 days (72 hours) of delivery.
• Requests after this period will not be accepted.

Mandatory Proof Requirement

• A complete unboxing video is required for all claims.
• The video must:
  • Start before opening the parcel
  • Clearly show the issue

Claims without proper video proof will not be entertained.

Exchange Process

• Once your claim is approved, we will initiate the exchange process.
• Replacement will be shipped after verification of the issue.

Return Shipping

• If the issue is on our end (wrong/damaged item), we will cover the return shipping cost.
• Otherwise, shipping charges may apply.

Non-Eligible Cases

We do not offer exchanges for:

• Change of mind
• Minor color differences (lighting/screen variation)
• Used or damaged items (not due to our error)
• Claims without unboxing video
• Requests made after 3 days